Talk about what you WANT!

Written by Pam Chambers Be first to comment on this post.

Many speakers are too eager to please and they accommodate the wrong thing.

1. “Oh, you have chips! Do you have enough to share?”

2. “You seem to know a lot about this. Would you like to come to the stage?”

3. “Why don’t you and I talk about this after my presentation?”

Here’s why these responses should be avoided:

1. Why did you offer that option? You don’t WANT a bag of chips going around the room! Ask for what you want. “My mistake, everyone! I forgot to say that we should save snacking for the break.”

2. Do you really want to hand over your power (and your microphone and stage) to a know-it-all? Instead, say, “Audrey is correct when she says . . . ” Interrupt the know-it-all with praise.

3. When you offer to talk with an audience member after your presentation, many people will check to see if you followed up on that. Do you really want to talk with that person? If not, don’t offer.

In summary, talk about what you WANT instead of what you don’t want!



Why you should stand when you speak

Written by Pam Chambers Be first to comment on this post.

Last week I conducted a two-hour training session for 30 managers of a retail chain of stores. During the second hour I got everyone into groups of four to discuss certain management concepts from my new book, Not This Again!I asked them to select someone in their group who would serve as a spokesperson and share with everyone what their group had discussed.

Four of the six spokespeople readily stood when I gestured for them to do so, but two of them were clearly reluctant and allowed others in the group to speak for them.

After the session, during the debrief with the two owners of the company, one of them was critical of me for making people stand. “These people are not like you! They are blue collar workers and don’t want this kind of attention.” “But is it too much to ask that managers be able to stand and deliver? Develop more leader-like skills? Be easily seen and heard?”

I doubt I will back down from my position on this.

What do you think?

The Value of Feedback

Written by Pam Chambers Be first to comment on this post.

There was a man in my class who followed the conversation in the room by moving only his eyes. His head, neck, shoulders, and torso remained fixed in place. Only his eyes moved.

I found myself wondering if he had an injury that prevented normal motion, but no . . . he moved freely while entering the classroom and while interacting with others during the break.

I had to say something: Robert, I notice that when you follow the conversation that occurs around the table, you move only your eyes and no other parts of your body. Youre not unable to move, are you? He said he had no physical impairment.

Then, when you dont move your body to show that youre tracking the conversation, you might be misunderstood as being suspicious, wary, or on guard. OR, that were not worth the energy that it would take to move in concert with us. It would be better if you turned your body in response to the action around the table.

No ones ever told me that before. I know.