Waiting for People who are Tardy

Last Updated on Thursday, 4 April 2019 03:44 Written by Pam Chambers Thursday, 4 April 2019 03:43

“Josh” asked me to observe his financial planning workshop and later give him feedback. At the front of the room was a registration table with 15 name tags. The workshop was to begin at 6:00, but at 6:10 Josh was standing around, chatting with some of the participants.

During our feedback session I asked, “Why did you not start the workshop at 6:00?”

“Because several people weren’t there yet.”

“Oh, so you made the people who were late more important than the people who were on time.”

He said his boss always does that. I said that he needed to change this practice right now. Start on time (but not with your most important point!) and those who arrive late will see that you mean business about starting at 6:00.

Equally important is to show respect by ending on time. You don’t get to go over by ten minutes because you started ten minutes late!

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Giving Too Much Eye Contact

Last Updated on Tuesday, 19 March 2019 08:22 Written by Pam Chambers Tuesday, 19 March 2019 08:22

Imagine that you are speaking to a group of people and Mr. Lau raises his hand to ask a question. If you were trained, as I was, to give eye contact to the person with whom you are speaking, you will likely make this mistake: You will give too much eye contact to Mr. Lau.

Mr. Lau will become uncomfortable with all of this attention, and may glance away. You should notice this and spread your eye contact among others in the group.

If you don’t, people may conclude two things:

1) This topic involves only Mr. Lau.

2) Therefore, I can tune out, look at my phone, or chat with my neighbor.

Here is the proper procedure for answering questions:

  1. Repeat the question for all to hear.
  2. Respond by making eye contact with several people in the room.
  3. Thank the person for his/her question, being specific about how the question added value.
  4. Know exactly how you will move on.




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What Makes a Great Thank-You Note?

Last Updated on Saturday, 23 February 2019 04:55 Written by Pam Chambers Saturday, 23 February 2019 04:55

I recently received five excellent thank-you notes from high school students. Here are the qualities that made them excellent:

1. The handwriting was clear and attractive.
2. The cards themselves were of top quality and were simple.
3. Each note mentioned a specific way in which they put my tips to use.
4. They included proper greetings and words of farewell.
5. They used a proper postage stamp instead of a postage meter.

In this era of instant and abbreviated communication, a proper thank-you note has more impact than ever. Those who wish to stand out make a habit of sending thank-you notes, perhaps following an email of gratitude. Double the points!

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