Giving Too Much Eye Contact

Written by Pam Chambers Be first to comment on this post.

Imagine that you are speaking to a group of people and Mr. Lau raises his hand to ask a question. If you were trained, as I was, to give eye contact to the person with whom you are speaking, you will likely make this mistake: You will give too much eye contact to Mr. Lau.

Mr. Lau will become uncomfortable with all of this attention, and may glance away. You should notice this and spread your eye contact among others in the group.

If you don’t, people may conclude two things:

1) This topic involves only Mr. Lau.

2) Therefore, I can tune out, look at my phone, or chat with my neighbor.

Here is the proper procedure for answering questions:

  1. Repeat the question for all to hear.
  2. Respond by making eye contact with several people in the room.
  3. Thank the person for his/her question, being specific about how the question added value.
  4. Know exactly how you will move on.




What Makes a Great Thank-You Note?

Written by Pam Chambers Be first to comment on this post.

I recently received five excellent thank-you notes from high school students. Here are the qualities that made them excellent:

1. The handwriting was clear and attractive.
2. The cards themselves were of top quality and were simple.
3. Each note mentioned a specific way in which they put my tips to use.
4. They included proper greetings and words of farewell.
5. They used a proper postage stamp instead of a postage meter.

In this era of instant and abbreviated communication, a proper thank-you note has more impact than ever. Those who wish to stand out make a habit of sending thank-you notes, perhaps following an email of gratitude. Double the points!

Creating Your Brand

Written by Pam Chambers Be first to comment on this post.

There are certain people you recognize right away. In a split second you know, “That’s Gloria So-and-So.”

And then there are the other 90% of people who make not much of an impression. You may think you’re meeting them for the very first time. 

It’s embarrassing to say, “Nice to meet you,” and to hear the other person say, “We’ve met several times.” 

My mean side wants to say, “Then do something to impress me!” My nice side says, “Oh my goodness! Please forgive me.”

If you want to be remembered, you need to “brand” yourself. Branding your image is a powerful first step.

Here are some examples:

There is an architect in town who alwayswears seersucker suits and a tie. It’s his brand. You can recognize him a million miles away.

There is a powerful woman who always wears brightly-colored professional jackets with black pants and a bold scarf slanted across her shoulder.

There is a marketing man who always wears pastel dress shirts and impeccable wool gabardine pants, seemingly straight off the ironing board. 

There is the highly-placed City and County manager who always looks rumpled and slightly dingy – yet somehow highly atttactive. 

And there’s me. “The minute I saw the hat, I knew it was you.”

That’s branding.